negoPrivacy Policy

This page describes what we collect when you use nego and how we keep that data protected. We at nego collect personal information only to verify your identity, process deposits and withdrawals, and provide customer support. We do not share your information with marketing companies or advertisers. We use encryption and secure servers to store your data.

Our privacy practices apply whether you access nego via our Android app, iOS Safari browser, or desktop website. When you register, log in, deposit funds, or request a withdrawal, we handle your information according to the standards outlined in this policy. We respect your rights to access, correct, or delete your personal data subject to applicable law.

If you have questions about how we handle your data, contact our support team through the nego app or via the email address listed in our Help section. We respond to privacy inquiries within standard business hours.

What data we collect on nego

We collect personal information when you register for a nego account. This includes your full name, email address, phone number, and national ID number. We ask for this information to verify your identity and comply with Know Your Customer (KYC) regulations. We also collect your date of birth and residential address to confirm you are of legal age to use our service and to establish contact information.

When you make a deposit or withdrawal on nego, we record the amount, the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), and the date and time of the transaction. We do not store your full payment card numbers or banking credentials; we pass this information directly to our payment processors who handle it securely. We do store a reference to the payment method (e.g., "mobile banking ending in 1234") so you can identify past transactions.

How we use your data on nego

We use your data to provide our service on nego. Your email and password authenticate your account each time you log in. Your phone number allows us to send SMS verification codes for security and to contact you about account issues. Your national ID and address documents verify your identity so we comply with anti-money-laundering and KYC regulations. We do not use your information for marketing unless you explicitly opt in to promotional emails, and you can disable promotional communications anytime in your account settings.

Our support team uses your contact information to respond to queries about your account, payment issues, or service problems. When you submit a support ticket through the nego app, we store your message and our reply so we have a record of the issue and how we resolved it. This helps us provide consistent support if you contact us again about the same issue.

Where we store your data

We store your personal data on encrypted servers in data centers selected for security and reliability. Our servers may be located outside Indonesia; we use international data centers to ensure service continuity. All data traveling between your phone or browser and our servers is encrypted using SSL/TLS encryption, so your information remains private in transit. Your password is never stored in plain text; we encrypt it using cryptographic hashing so we cannot recover it even if our database were compromised.

Your KYC documents (ID card and address proof photographs) are stored on separate secure servers with restricted access. Only our compliance and support teams can view these documents, and they access them only when verifying your account or responding to a specific query. We retain KYC documents as long as your nego account is active and for a period afterward to comply with anti-money-laundering regulations.

Account data

Name, email, phone, ID number—encrypted on our servers; accessible only to authorized staff.

Transaction records

Deposit/withdrawal history, amounts, payment methods—retained for accounting and regulatory purposes.

KYC documents

ID card and address proof photographs—stored separately with restricted access; encrypted.

Betting history

Record of all your bets, games played, wins/losses—stored to allow you to review your account history.

Third-party processors on nego

We share your data with third-party payment processors to facilitate deposits and withdrawals. When you choose local payment, online payment, e-wallet, mobile banking, or local payment as your payment method on nego, we pass your transaction details to those payment services so they can process your request. We do not share your personal information (name, ID number, address) with these payment processors; we share only the amount and the transaction reference.

We may also share data with our banking partners (online payment, e-wallet, mobile banking, local payment) when you make bank transfers to our virtual accounts. We provide them only the information necessary to process your transfer—your name, the amount, and the transaction reference. We do not grant these third parties access to your betting history, gaming activity, or any other account information beyond what is needed to complete the specific transaction.

Cookies and tracking on nego

We use cookies on our nego platform to remember your login session and to store your preferences. When you log in, we set a session cookie so you do not have to re-enter your password each time you navigate between pages. This cookie expires when you close your browser or when you manually log out. We also store optional preference cookies (e.g., language choice, bet-slip settings) so your experience on nego remains consistent across visits.

We do not use third-party tracking cookies or advertising trackers on nego. We do not sell cookie data to marketers or analytics companies. If you disable cookies in your browser, you can still use our platform, but you will need to log in each time you visit.

Your rights and how to contact us about privacy on nego

You have the right to request a copy of all personal data we hold about you on nego. To exercise this right, contact our support team through the app or send an email to the address listed in your Help section. We will compile your data and send it to you within standard business hours. You also have the right to request correction of any inaccurate information—for example, if your registered address is outdated, we can update it upon your request.

You have the right to request deletion of your account and associated data, subject to applicable law and accounting regulations. If you request account deletion, we will close your nego account and remove your personal information from our active systems within a reasonable timeframe. However, we may retain transaction records and KYC documents for a period required by anti-money-laundering and tax regulations.

Data retention on nego

We retain your personal data as long as your nego account is active. If you close your account, we retain your transaction history and KYC documents for a minimum of five years to comply with financial regulations applicable in jurisdictions where we operate. This retention allows us to respond to regulatory inquiries and to dispute any chargebacks or fraud claims. After this retention period expires, we delete your data from our active systems, though some residual backups may exist for a limited time.

Your betting and gaming history is retained indefinitely on your account while it is active. This allows you to review your past activity on nego. If your account is inactive for more than two years, we may delete your history, but we will notify you before doing so.

Security measures we use on nego

We encrypt all data in transit using SSL/TLS encryption. Your password is hashed using cryptographic algorithms so we cannot read it even if our database is compromised. We encrypt sensitive data at rest on our servers using industry-standard encryption. We restrict access to personal data to authorized staff members only, and we audit access logs regularly to detect unauthorized access attempts.

We support two-factor authentication via SMS for added security. When you enable two-factor authentication in your nego account settings, we send a one-time code to your phone each time you log in on a new device. This prevents unauthorized access even if someone obtains your password. We also monitor account activity for suspicious behavior—unusual login locations, rapid successive transactions, etc.—and alert you if we detect anomalies.

How to contact us about privacy

If you have questions about our privacy practices on nego, contact our support team through the Help section in our app. You can also email us at the address listed in your Help menu. We read all privacy inquiries and respond within standard business hours, typically within one working day. If you believe we have mishandled your personal data, you can file a complaint with us through the support channel, and we will investigate.

Our privacy practices on nego comply with applicable data protection and privacy regulations in the jurisdictions where we operate. If local law in your jurisdiction provides additional privacy rights, we will honor those rights. This policy is subject to change; we will notify you of material changes via email or by posting an updated policy on our platform. Your continued use of nego after such changes constitutes acceptance of the updated policy.

Summary: how we protect your privacy on nego

We at nego collect only the data necessary to verify your identity, process payments, and provide support. We encrypt your information both in transit and at rest. We do not share your data with marketers or advertisers. We retain your data only as long as necessary and delete it upon your request subject to legal obligations. Your payment information is handled by secure third-party processors; we do not store your full banking details.

You have rights to access, correct, and delete your personal data. We support two-factor authentication and password encryption to protect your account from unauthorized access. Whether you access nego from Jakarta, Surabaya, Bandung, or Medan via our Android app or iOS Safari, your data receives the same level of protection. If you have privacy concerns, contact our support team, and we will address them promptly.

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