nego Platform Account Terms

Our nego platform operates under conditions that protect both our service and your account. When you open an account with us, you agree to these terms, which cover account registration, deposits, withdrawals, bonus use, and dispute handling. These terms apply to all users accessing our sportsbook, live casino, and slot games from supported jurisdictions where our service is legally permitted.

We at nego require account holders to complete identity verification (KYC) before placing any bets or withdrawing funds. You must provide your national ID number, upload photo ID and proof of address, and verify your contact details via SMS. This verification protects your account from fraud and ensures we comply with local regulations in jurisdictions where we operate—including Jakarta, Surabaya, Bandung, and Medan.

This page explains the key conditions governing your account on our nego platform. You accept these terms by registering. If you have questions about any term, contact our support team through the app or email address listed in your Help section.

Account opening and verification on nego

To open an account on our nego platform, you must provide your full name, email address, phone number, and national ID number. You must also confirm that you are of legal age in your jurisdiction and that you have read our terms. We verify your email by sending a confirmation link; click it to activate your account. We also send an SMS code to your phone for verification.

Before you can deposit funds or place bets on our nego platform, we require KYC (Know Your Customer) verification. Photograph your national ID card and upload it to your account. We also ask for proof of address—a utility bill, rental agreement, government document, or bank statement dated within the last three months. Upload this document through the app. Our verification team reviews your documents and typically completes verification within one business day. Once approved, your account unlocks for full use.

We reserve the right to request additional information at any time to verify your identity or comply with local regulations. If you cannot provide satisfactory documentation, we may suspend your account or limit your access until the issue is resolved. You are responsible for keeping your account information current; if your address or phone number changes, update it immediately in your account settings on our nego platform.

Deposits and payment methods on our nego platform

We accept five e-wallet options in Indonesia: DANA, e-wallet, mobile banking, local payment, and online payment. We also process e-wallet transfers (the national QR code payment standard) and direct bank transfers to mobile banking, local payment, online payment, and e-wallet accounts. When you tap "Deposit" in our nego app, you select your preferred method and follow the payment flow. Most e-wallet deposits confirm instantly; bank transfers may take one business day depending on your bank.

All deposits must come from an account registered in your name. We do not accept deposits from third parties or from payment methods you do not own. If we detect a deposit from a mismatched account holder, we will hold the funds pending verification. Once verified, we credit your account; if verification fails, we return the funds to the source payment method. We do not charge deposit fees, so the amount you send arrives in full to your nego wallet.

Withdrawals and processing on nego

When you request a withdrawal from our nego platform, we verify that your account is in good standing and that your withdrawal amount matches your available balance. Our team reviews the request and typically approves withdrawals within one business day. Once approved, funds transfer to your nominated payment method—mobile banking, local payment, bank account, etc.

E-wallet withdrawals (online payment, e-wallet) typically arrive within hours of approval. Bank transfers may take until the next business day depending on your bank's processing windows. During major holidays like Idul Fitri, Idul Adha, or Imlek, banking processing may extend by one or two additional days. We do not charge withdrawal fees on our nego platform. You can withdraw your full balance at any time, subject to our review process and any applicable minimum withdrawal amounts set per payment method.

mobile banking / local payment withdrawal

E-wallet withdrawal typically arrives within hours after approval on nego.

Bank transfer withdrawal

Transfer to online payment, e-wallet, mobile banking, or local payment may take one business day depending on bank processing.

Holiday delays

During Idul Fitri, Idul Adha, or Imlek, bank processing may extend by one or two additional days.

Withdrawal review

We verify your account and balance before processing any withdrawal on nego.

Bonuses and promotional offers on nego

We occasionally offer bonuses and promotional credits to new or returning account holders on our nego platform. Any bonus offer comes with specific terms, including wagering requirements (the amount you must bet before withdrawing bonus funds), expiration dates, and restrictions on which games you can use the bonus on. We display these terms clearly when you claim a bonus. You are responsible for reading and accepting the bonus terms before claiming.

Bonus funds are separate from your cash balance and cannot be withdrawn directly. You must meet the wagering requirement by placing bets that count toward the requirement. Once you meet the requirement, bonus funds convert to cash and become withdrawable. If your bonus expires before you meet the requirement, we forfeit the unused bonus. We reserve the right to cancel or modify bonus offers at any time, and we may remove bonus funds from accounts that show suspicious activity or bonus abuse.

Account suspension and termination on our nego platform

We reserve the right to suspend or terminate your account at any time if we suspect fraud, money laundering, unauthorized access, or violation of these terms. If we suspend your account, we will notify you through your registered email and in-app message explaining the reason. We will not process withdrawals while your account is suspended pending investigation. Once we complete our review and resolve the issue, we may reactivate your account or permanently close it depending on the findings.

If you request account closure on our nego platform, we will process your request within one business day. We will return your remaining balance to your nominated payment method. We retain the right to keep your account data on file for regulatory and dispute-resolution purposes. Once closed, you cannot reopen the same account; you would need to register a new account with different contact details.

Betting and gaming rules on nego

We at nego do not permit automated betting systems, bots, or scripts that place bets without human interaction. We monitor for such activity and may suspend accounts we suspect of using automation. All bets must be placed manually through the app or website. We also do not permit account sharing; your account is for your personal use only. If we detect that multiple people are accessing your account from different locations, we may suspend it pending verification.

When you place a bet on our nego platform, you accept the odds shown at the time you confirm the bet. If you place a bet and the odds change before our system confirms your bet, we will show you the new odds and ask if you wish to accept. Bets are binding once confirmed. We do not cancel or void bets except in cases of clear system error or fraud. Live in-play bets during Liga 1, Piala AFF, Champions League, or other matches settle based on official match results.

Data protection and security on our nego service

We at nego protect your personal and payment data through SSL/TLS encryption. All data traveling between your phone and our servers is encrypted, so your login credentials and banking details remain private. We store your password as a cryptographic hash, not in plain text, so even our staff cannot access it. Your KYC documents (ID card and address proof) are stored on encrypted servers and accessed only by our verification team or when required by law.

We comply with applicable data protection regulations in jurisdictions where we operate. You have the right to request a copy of your personal data stored on our nego platform, and the right to request deletion of your account once you cease using our service. If you suspect unauthorized access to your account, contact our support team immediately. We will ask you to verify your identity and may require you to reset your password. If we detect fraudulent activity, we will freeze your account pending investigation.

Disputes and complaint resolution on nego

If you dispute a bet result, withdrawal, or any other transaction on our nego platform, contact our support team through the app or via email. Describe the issue in detail and provide the transaction ID or bet ID if applicable. Our support team will investigate and respond within one business day. If the issue cannot be resolved through support, you may escalate the complaint through the in-app "Urgent" flag to our senior team.

We maintain records of all bets, transactions, and account activity on our nego platform. If we determine that a bet was placed in error (e.g., due to a system glitch), we will cancel the bet and return your stake. If we determine that your account was accessed without authorization, we will reverse fraudulent transactions and restore your balance. Our decision on dispute resolution is final; if you are not satisfied, you may pursue escalation through local consumer protection channels in your jurisdiction.

Jurisdiction and applicable law for our nego platform

We at nego operate our platform in compliance with applicable laws in jurisdictions where our service is legally permitted. Our services are available only where local law permits online gaming and sportsbooks. We do not offer our service to residents of jurisdictions where online wagering is prohibited. Account holders are responsible for verifying that their use of our nego platform complies with their own jurisdiction's laws.

These terms are governed by the laws of the jurisdiction where our nego platform operates. You agree to resolve disputes through our internal resolution process first, then through applicable local legal channels if necessary. We do not engage in disputes through arbitration outside applicable jurisdiction rules. If any term in these conditions is found invalid or unenforceable, the remaining terms remain in effect.

Changes to these terms on nego

We reserve the right to modify these terms at any time. If we make material changes, we will notify you through email and in-app message at least seven days before the changes take effect. Your continued use of our nego platform after the notice period constitutes acceptance of the new terms. If you do not accept the new terms, you must close your account before the effective date. Material changes include modifications to deposit or withdrawal methods, bonus terms, or account closure policies.

• 1
  Register and verify identityStep 1

  Create your nego account with valid details and complete email and SMS verification. Upload KYC documents for approval.

• 2
  Deposit fundsStep 2

  Choose DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer. Funds arrive instantly or within one business day.

• 3
  Place bets or play gamesStep 3

  Access sportsbook, live casino, or slots on our nego platform. Place bets manually through the app.

• 4
  Withdraw your balanceStep 4

  Request withdrawal through your account. We verify and process within one business day. Funds arrive to your payment method.

Summary: Key terms governing your nego account

By opening an account on our nego platform, you accept these conditions. You must complete identity verification, provide truthful information, and comply with all applicable laws in your jurisdiction. We accept deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and bank transfer, and process withdrawals through the same channels. Deposits and withdrawals are free; no fees are charged by our nego platform.

We encrypt your data and protect your privacy. We reserve the right to suspend or close accounts that violate these terms or show signs of fraud. If you dispute a transaction, contact our support team through the app. We will investigate within one business day. These terms are governed by applicable laws in jurisdictions where our nego platform operates. If you have questions, contact our support team or visit our Help section.

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